We do not offer refunds on any orders (including pre-orders). We offer an exchange only return policy on any eligible unworn / unwashed merchandise and unused media. Notwithstanding the foregoing, cash refunds are considered on a case by case basis and shall be subject to LVCRFT'S sole discretion.
If you find it necessary to exchange any part of your order, please contact us and we will initiate the exchange process. Please note you will be responsible for all postage. Once your merchandise has been returned, we will either issue credit toward the specific collection your purchase was from for the total value of your exchange or ship you the product you wish to exchange for. If you have any questions, please contact us at firstname.lastname@example.org.
The following items are all final sales and will not eligible for returns / exchanges:
Panties / undergarments
Please note that dangling / loose threads on garments will not be deemed eligible for returns / exchanges.
If you would like to cancel your order before it has shipped, please email us as soon as possible so we may process your cancellation before your order is fulfilled. Please be sure to include the word "Cancel" followed by your order number in the email subject line. Please note that all cancellation requests are not guaranteed and will be handled on a case by case basis.
You have 14 days from date of delivery to request an exchange / replacement for a damaged item.